Outlook

With Glances for Outlook, you can threads for a customer.

Connection Requirements

Connection Requirements

To connect Outlook:

1. Navigate to My Apps within your Glances dashboard and click the app's gear icon. (If you don't see the app you need, you can add it.)
2. Click + to add a Team or Personal Connection. (You'll likely want to add a personal connection so that others on your team won't be able to search your email.)
   
3. Click Sign in with Microsoft Outlook.
4. Enter your login credentials. (Note: If you are already logged in to Outlook in your browser, you may not be required to enter credentials.)
5. Click Accept.

If you are an admin, you can make changes to the data that displays by editing your Glances at any time.

Now, when you search for a customer, you'll be able to view conversation threads associated with that customer and the conversation back and forth.