Screen Pop: Auto-launch Glances

Heidi Washington
  • Updated

Some telephony software apps allow you to auto-launch certain apps, software, or websites when calls come in. We refer to this as a screen pop. With Glances, you can add a query at the end of the Glances URL to automatically search your apps.

Screen pops can be especially useful for support teams and customer-facing employees who regularly receive calls throughout the day as part of their work. Because Glances searches your data across connected apps, screen pops can allow you to quickly view and navigate caller information from specific apps, software, and websites with ease. Your teams will have all the needed data as soon as the call is connected, eliminating the need to manually navigate or search workplace apps.

Screen pops also allow for easier access to Glances Actions so teams can complete tasks across apps without navigating away. Create customers, refund payments, send invoices, and do more than ever with time-saving Actions.

We've listed some apps that allow for screen pops and provided some basic instructions. If your app isn't listed below, auto-launching Glances may still be available. We recommend checking your app's support documentation for more information. (Or reach out to us at support@glances.com and we'll see if we can find a solution for you.)

Avaya
Dialpad
Nextiva
RingCentral
Zoom

Avaya

To use screen pops on Avaya, follow their instructions for using screen pops. You can also use Avaya parameters as mentioned in the support article.

For the Glances URL, use: https://m.glances.com/login?q=

Dialpad

To use screen pops on Dialpad, follow their instructions for enabling screen pops. For the Glances URL, use: https://m.glances.com/login.

Nextiva

To use screen pops on Nextiva, follow their instructions for using screen pops. For the Glances URL, use: https://m.glances.com/login.

RingCentral

To use screen pops on RingCentral, follow their instructions for launching an application or URL during a call. 

For the Glances URL, use: https://m.glances.com/login?q=.
You can also use RingCentral parameters as mentioned in the support article. To add the parameter for passing the caller's phone number, for example, you'll use: https://m.glances.com/login?q= %P .

Zoom

To use screen pops on Zoom, follow their instructions for launching an application or URL during a call. 

For the Glances URL, use: https://m.glances.com/login?q=.
You can also use Zoom parameters as mentioned in the support article. To add the parameter for passing the caller's phone number, for example, you'll use: https://m.glances.com/login?q= %C .

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