Intercom allows you to keep the conversation open with customers and potential customers by using a personalized, messenger-based platform to communicate. With Glances, you can view Intercom data, including conversation history.
To connect Intercom:
- Navigate to My Apps within your Glances dashboard and click the app's gear icon. (If you don't see the app you need, you can add it.)
- Click + to add a Team or Personal Connection.
- Click Connect.
- Enter your Intercom login credentials and sign in.
Once connected, you can search for Intercom data within the Glances widget. To make changes to the data that displays, you can edit your Glances at any time.
To see additional chat data:
- Search for a record.
- Click on List of Intercom Conversations.
- Click the record you would like to view.
- Click Chat Conversation.