Zendesk

Zendesk is a well-known customer service platform that offers omnichannel methods for communicating with customers. With Glances, you can view Zendesk data, including conversation history.

Connection Requirements

To connect Zendesk, follow the steps below:

1. From the Zendesk page within Glances, click Connect Zendesk.
2. Enter your Zendesk subdomain.  (Note: Your subdomain is the text that appears before zendesk.com when logged in to Zendesk.  It should look something like companyname.zendesk.com.)
3. Click Connect.
4. Enter your Zendesk credentials and click Sign in.

You can edit your Glances to view just the data you need at any time.

To see additional chat data:

1. Search for a record.
2. Click on List of Zendesk Tickets.
3. Click the ticket you would like to view.
4. Click Ticket Conversation.