Zendesk is a well-known customer service platform that offers omnichannel methods for communicating with customers. With Glances, you can view Zendesk data, including conversation history.
To connect Zendesk, follow the steps below:
- From the Zendesk page within Glances, click Connect Zendesk.
- Enter your Zendesk subdomain. (Note: Your subdomain is the text that appears before zendesk.com when logged in to Zendesk. It should look something like companyname.zendesk.com.)
- Click Connect.
- Enter your Zendesk credentials and click Sign in.
You can edit your Glances to view just the data you need at any time.
To see additional chat data:
- Search for a record.
- Click on List of Zendesk Tickets.
- Click the ticket you would like to view.
- Click Ticket Conversation.