Zendesk is a well-known customer service platform that offers omnichannel methods for communicating with customers. With Glances, you can view Zendesk data, including conversation history.
Connection Requirements
See Conversation
Connection Requirements
To connect Zendesk, follow the steps below:
- From your account glances.com, click Connect on the Zendesk app tile. (If you don't see the tile, you can quickly add it by clicking + under My Apps.)
- Enter your Zendesk subdomain. (Note: Your subdomain is the text that appears before zendesk.com when logged in to Zendesk. It should look something like companyname.zendesk.com.)
- Click Connect.
- Enter your Zendesk credentials and click Sign in.
Once connected, you can search for Zendesk data within the Glances widget. To make changes to the data that displays, you can edit your Glances at any time.
To see additional chat data:
- Search for a record.
- Click on List of Zendesk Tickets.
- Click the ticket you would like to view.
- Click Ticket Conversation.
